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Author Topic: Server is running, missing stats and start button still visible  (Read 161 times)

Ricky-GWS

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We just had a client report no stats in the reports area. Upon checking, we could see in SSH that they had an icecast and liquidsoap process running, and there was a green tick indicating their server was online on the centova admin overview page, however when logging in as the client, they could see the start button and even more worrying, their station is showing no stats for the last few weeks.

We killed off the processes and started the stream from centova again and it seems to be ok now.

This is something we've seen in the past, but it doesn't happen frequently enough that it was worth reporting, but as it seems to have lost a few weeks of listener stats, it's worth mentioning now.

Is this something else anyone else has seen, is there a known cause for this and any way to prevent this?

We're on build: 3.2.9.20170309.stable-513r3995
« Last Edit: July 30, 2017, 05:20:50 am by Ricky-GWS »
Galaxy Web Solutions Ltd Est. 2004
Shoutcast/Icecast Hosting + Shoutcast/Icecast Reseller Solutions
Transcoding, GeoLocking, Flash Streaming, Mobile Streaming & more
GalaxyWebSolutions.com | 0800 61 24689 | 01454 620 217

Alexiu

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Re: Server is running, missing stats and start button still visible
« Reply #1 on: August 23, 2017, 10:04:21 am »
Most commonly this happens when kicking the autodj, instead of deactivating it from the Centova Cast panel, usually when the clients wants to perform a live broadcast.

Ricky-GWS

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Re: Server is running, missing stats and start button still visible
« Reply #2 on: August 23, 2017, 10:18:18 am »
Maybe with shoutcast v1, but it's unlikely with shoutcast v2 or icecast.

Wouldn't that cause an issue with autodj more so than the SC/IC server process?
Galaxy Web Solutions Ltd Est. 2004
Shoutcast/Icecast Hosting + Shoutcast/Icecast Reseller Solutions
Transcoding, GeoLocking, Flash Streaming, Mobile Streaming & more
GalaxyWebSolutions.com | 0800 61 24689 | 01454 620 217

Roger

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Re: Server is running, missing stats and start button still visible
« Reply #3 on: August 23, 2017, 01:57:36 pm »
Wouldn't that cause an issue with autodj more so than the SC/IC server process?

You are correct, however having a second AutoDJ instance running in the background, and trying to connect to the streaming server (i.e Shoutcast/Icecast) over and over for days or weeks, could cause unexpected behavior.

Do note however, that all of this is just conjecture based on reports of somewhat similar issues. If you'd like to know exactly what is causing this problem, you would need to carefully examine the affected station's logs.


Regards.